CarpetKing has an extensive knowledge base consisting of product details, care instructions, and other relevant information. Managing this vast amount of data was a challenge until they integrated Deskhero into their operations.
The AI capabilities of Deskhero have been instrumental in managing CarpetKing's knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This has made it easier for customer service representatives to find specific information quickly.
Deskhero's AI also generates suggested replies based on the embeddings, which has improved the efficiency of the customer service team. The suggested replies are not only accurate but also consistent, leading to increased customer satisfaction.
Furthermore, CarpetKing has utilized Deskhero's custom fields feature to capture specific rug details. This has helped them provide more personalized service to their customers.
Finally, the REST API provided by Deskhero has enabled CarpetKing to integrate the platform with their existing systems seamlessly, further enhancing their operational efficiency.
How has Deskhero helped manage CarpetKing's extensive knowledge base?
Deskhero's AI capabilities find relevant content from the knowledge base using OpenAI Embeddings. This has made it easier to manage the extensive knowledge base.
How does Deskhero improve the efficiency of the customer service team?
Deskhero's AI generates suggested replies based on the embeddings, reducing the time taken to respond to customer inquiries and improving efficiency.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems.
* This article provides an example of how a fictive company in the Retail sale of rugs in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
