BreadBasket prides itself on its extensive range of rye bread products. However, with such a wide product range, it can be challenging for their support team to keep up with all the product details. BreadBasket decided to use Deskhero's AI capabilities to enhance their product knowledge and provide better support to their customers.
Using Deskhero's AI, BreadBasket was able to create a comprehensive knowledge base. The AI analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then used to populate the knowledge base with detailed product information.
The AI also enhanced the search function within the knowledge base. It used OpenAI Embeddings to find relevant content based on the search query, making it easier for both the support team and customers to find the information they needed.
Furthermore, BreadBasket used the AI to generate suggested replies to customer queries. This helped the support team respond to queries more quickly and accurately, improving customer satisfaction.
By leveraging Deskhero's AI capabilities, BreadBasket has been able to enhance their product knowledge and provide better support to their customers. They have seen an improvement in response times, accuracy of information provided, and overall customer satisfaction.
How does the AI enhance the knowledge base?
The AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then used to populate the knowledge base with detailed product information.
How does the AI improve the search function?
The AI uses OpenAI Embeddings to find relevant content based on the search query. This makes it easier for both the support team and customers to find the information they need.
What benefits has BreadBasket seen from using the AI capabilities?
BreadBasket has seen an improvement in response times, accuracy of information provided, and overall customer satisfaction.
* This article provides an example of how a fictive company in the Retail sale of rye bread industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
