RyeRight receives hundreds of customer queries daily, ranging from product inquiries to complaints. The company uses Deskhero's ticket management feature to organize these queries, but the volume of tickets was overwhelming their support team. They decided to leverage Deskhero's advanced AI capabilities to enhance their customer support efficiency.
With the AI capabilities, RyeRight was able to automatically generate suggested replies to customer queries. The AI analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies.
This significantly reduced the time taken to respond to customer queries. The support team could now simply review the AI-generated responses and make minor tweaks if necessary before sending them out. This not only improved response times but also freed up the support team to focus on more complex customer issues.
RyeRight also used the AI capabilities to enhance search results within their knowledge base. The AI used OpenAI Embeddings to find relevant content based on the search query, making it easier for customers to find the information they needed.
The use of Deskhero's AI capabilities has significantly improved RyeRight's customer support operations. They have seen a decrease in response times, an increase in customer satisfaction, and a more efficient use of their support team's time.
How does the AI generate suggested replies?
The AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the search query. This makes it easier for customers to find the information they need in the knowledge base.
What benefits has RyeRight seen from using the AI capabilities?
RyeRight has seen a decrease in response times, an increase in customer satisfaction, and a more efficient use of their support team's time.
* This article provides an example of how a fictive company in the Retail sale of rye bread industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
