RyeRevolution is a small business with a limited support team. They were struggling to manage the volume of customer queries they were receiving. They decided to use Deskhero's AI capabilities to streamline their support operations and provide a better customer experience.
RyeRevolution used the AI to generate suggested replies to customer queries. The AI analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies.
This significantly reduced the workload of the support team. They could now simply review the AI-generated responses and make minor tweaks if necessary before sending them out. This not only improved response times but also allowed the support team to focus on more complex customer issues.
RyeRevolution also used the AI to enhance their knowledge base. The AI used OpenAI Embeddings to find relevant content and populate the knowledge base with detailed product information. This made it easier for customers to find the information they needed, reducing the number of queries the support team had to handle.
By leveraging Deskhero's AI capabilities, RyeRevolution has been able to streamline their support operations and provide a better customer experience. They have seen a decrease in response times, a reduction in the workload of the support team, and an increase in customer satisfaction.
How does the AI generate suggested replies?
The AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the knowledge base?
The AI uses OpenAI Embeddings to find relevant content and populate the knowledge base with detailed product information. This makes it easier for customers to find the information they need.
What benefits has RyeRevolution seen from using the AI capabilities?
RyeRevolution has seen a decrease in response times, a reduction in the workload of the support team, and an increase in customer satisfaction.
* This article provides an example of how a fictive company in the Retail sale of rye bread industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
