SandalWorld receives numerous customer inquiries daily, ranging from product queries to order status updates. With Deskhero's AI capabilities, they can now auto-generate suggested replies based on previous tickets and knowledge base articles. This has significantly reduced the time spent by agents on responding to common queries.
The custom fields feature of Deskhero allows SandalWorld to categorize their tickets effectively. The AI then uses these categories to prioritize and assign tickets to the appropriate teams or individuals, ensuring a swift resolution of issues.
Deskhero's AI also enhances the search results within the platform. It leverages OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data to find relevant content. This has made it easier for the support team to find necessary information quickly, improving their response times.
Furthermore, the AI-powered knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data have been instrumental in training new customer service representatives. It has reduced the onboarding time and made the training process more efficient.
Overall, SandalWorld has seen a significant improvement in their customer satisfaction scores since implementing Deskhero. The AI capabilities have not only made their customer service more efficient but also more effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from uploaded files and scraped website data to find relevant content, which enhances the search results within the platform.
How has Deskhero improved SandalWorld's customer service?
Deskhero has improved SandalWorld's customer service by automating responses to common queries, prioritizing and assigning tickets effectively, improving search results, and making the training process for new representatives more efficient.
* This article provides an example of how a fictive company in the Retail sale of sandals and slippers in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
