SlipperHaven receives a wide variety of customer inquiries, from product information requests to complaints. Deskhero's AI capabilities allow them to auto-generate suggested replies based on previous tickets and knowledge base articles, reducing the time agents spend on responding to routine queries.
Deskhero's custom fields feature allows SlipperHaven to categorize their tickets effectively. The AI then uses these categories to prioritize and assign tickets to the right teams or individuals, ensuring quick resolution of issues.
The AI also enhances the search results within the platform. By leveraging OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data, it finds relevant content, making it easier for the support team to find necessary information quickly.
Moreover, the AI-powered knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data have been invaluable in training new customer service representatives. This has streamlined the onboarding process and made the training more efficient.
Since implementing Deskhero, SlipperHaven has seen a marked improvement in their customer satisfaction scores. The AI capabilities have not only made their customer service more efficient but also more effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from uploaded files and scraped website data to find relevant content, which enhances the search results within the platform.
How has Deskhero improved SlipperHaven's customer service?
Deskhero has improved SlipperHaven's customer service by automating responses to common queries, prioritizing and assigning tickets effectively, improving search results, and making the training process for new representatives more efficient.
* This article provides an example of how a fictive company in the Retail sale of sandals and slippers in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
