CraftMaster, with its wide range of products, often faced challenges in handling customer queries efficiently. The introduction of Deskhero revolutionized their customer support system. Using the advanced AI capabilities, CraftMaster was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to generate suggested replies.
With Deskhero's AI-powered ticket management system, CraftMaster could automatically categorize and prioritize tickets based on their urgency and relevance. This significantly reduced response times and improved the overall efficiency of their customer service team.
The AI's ability to scrape website data and use it to enhance search results proved invaluable for CraftMaster. Customers could easily find relevant information, reducing the number of support tickets generated.
Deskhero's custom email domains and user groups allowed CraftMaster to provide personalized support to their customers. The AI would suggest replies based on the customer's purchase history and preferences, leading to higher customer satisfaction rates.
Finally, the REST API provided by Deskhero enabled CraftMaster to integrate the platform with their existing systems seamlessly. This ensured a smooth transition and allowed them to leverage their existing data effectively.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It also categorizes and prioritizes tickets based on their urgency and relevance, improving response times and overall efficiency.
How does Deskhero enhance search results?
Deskhero's AI can scrape website data and use it to enhance search results. This makes it easier for customers to find relevant information, reducing the number of support tickets generated.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This allows companies to leverage their existing data effectively.
* This article provides an example of how a fictive company in the Retail sale of sewing machines, knitting machines and other craft related items in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
