Stitch & Knit was looking for a solution to manage their growing customer queries and support tickets. With Deskhero, they found an AI-powered platform that not only helped manage their tickets but also improved their customer experience.
Using Deskhero's AI capabilities, Stitch & Knit was able to generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This significantly reduced the time taken to respond to customer queries and improved the efficiency of their support team.
Deskhero's AI also enhanced the search results by leveraging scraped website data. Customers could easily find the information they were looking for, reducing the need for support tickets.
Stitch & Knit also benefited from Deskhero's custom email domains and user groups. They could provide personalized support to their customers, leading to higher customer satisfaction.
Finally, the REST API provided by Deskhero allowed Stitch & Knit to integrate the platform with their existing systems. This ensured a smooth transition and allowed them to leverage their existing data effectively.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI generates suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to respond to customer queries and improves the efficiency of the support team.
How does Deskhero enhance customer experience?
Deskhero enhances customer experience by providing personalized support through custom email domains and user groups. It also improves search results by leveraging scraped website data, making it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This allows companies to leverage their existing data effectively.
* This article provides an example of how a fictive company in the Retail sale of sewing machines, knitting machines and other craft related items in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
