SkinGlow Retailers receives hundreds of customer queries daily regarding their skincare products. They turned to Deskhero to streamline their customer support process. By leveraging Deskhero's advanced AI capabilities, SkinGlow has been able to automate responses to common customer queries, freeing up their customer support team to handle more complex issues.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has resulted in faster response times and increased customer satisfaction.
Deskhero's comprehensive search bar also uses these AI capabilities to enhance search results. When a customer support agent searches for information to respond to a query, the AI provides the most relevant results based on the context of the search. This has reduced the time it takes for agents to find the information they need, further improving response times.
Additionally, SkinGlow uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the customer support team to manage tickets and user groups, and maintain their knowledge base.
Overall, Deskhero's advanced AI capabilities have transformed SkinGlow Retailers' customer support services. They have seen a significant reduction in response times and an increase in customer satisfaction.
How has Deskhero improved SkinGlow's response times?
Deskhero's AI capabilities automate responses to common queries and enhance search results, reducing the time it takes for agents to find relevant information. This has significantly improved response times.
How does Deskhero's AI find relevant content?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Retail sale of skin care products in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
