SkinEssence Stores receives numerous customer queries daily. To manage these queries effectively, they turned to Deskhero. The platform's advanced AI capabilities have greatly improved their ticket management process.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has resulted in faster response times and improved customer satisfaction.
Deskhero's AI also enhances the search results within the ticket management system. When a customer support agent searches for information to respond to a ticket, the AI provides the most relevant results based on the context of the search. This has reduced the time it takes for agents to find the information they need, further improving response times.
SkinEssence also uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their customer support process, making it easier for agents to manage user groups and maintain their knowledge base.
Overall, SkinEssence Stores has seen a significant improvement in their customer support services since implementing Deskhero. The advanced AI capabilities have streamlined their ticket management process and reduced response times.
How has Deskhero improved SkinEssence's ticket management process?
Deskhero's AI capabilities automate responses to common queries and enhance search results, reducing the time it takes for agents to find relevant information. This has significantly improved the ticket management process.
How does Deskhero's AI find relevant content?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Retail sale of skin care products in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
