Slipper Haven receives numerous customer inquiries daily about product availability, sizes, materials, and delivery options. With Deskhero's advanced AI capabilities, they can now automatically generate suggested replies to these inquiries, reducing the workload on their customer support team.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This enables it to provide accurate and relevant responses to customers, enhancing their shopping experience.
Deskhero's comprehensive search bar has also been a game-changer for Slipper Haven. The AI-enhanced search results allow the support team to quickly find relevant information, speeding up response times and improving customer satisfaction.
Additionally, Slipper Haven uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage all their customer support services from one place, improving their operational efficiency.
Overall, Deskhero's advanced AI capabilities have revolutionized Slipper Haven's customer support services, leading to happier customers and a more efficient support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's search bar work?
Deskhero's search bar uses advanced AI capabilities to enhance search results. It leverages OpenAI Embeddings from various sources to find the most relevant information.
Can Deskhero be integrated with other systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems, enabling businesses to manage all their customer support services from one place.
* This article provides an example of how a fictive company in the Retail sale of slippers and sandals in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
