Sandal Sensations often deals with complex customer inquiries regarding product specifications, custom orders, and shipping details. With Deskhero's AI capabilities, they can now generate suggested replies to these inquiries, freeing up their support team to focus on more complex tasks.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to provide accurate and relevant responses. This has led to a significant improvement in their customer service quality.
Furthermore, Sandal Sensations uses Deskhero's comprehensive search bar to quickly find relevant information. The AI-enhanced search results have greatly reduced their response times, leading to higher customer satisfaction rates.
Through Deskhero's REST API, Sandal Sensations has integrated the platform with their existing systems. This has streamlined their operations, allowing them to manage all their customer support services from one place.
In conclusion, Deskhero's advanced AI capabilities have transformed Sandal Sensations' helpdesk services, resulting in more satisfied customers and a more productive support team.
How does Deskhero's AI improve response times?
Deskhero's AI generates suggested replies to customer inquiries, reducing the time taken to respond. Additionally, the AI-enhanced search bar allows the support team to quickly find relevant information, further speeding up response times.
How does Deskhero's AI improve customer service quality?
Deskhero's AI uses OpenAI Embeddings from various sources to provide accurate and relevant responses to customer inquiries. This improves the quality of customer service by ensuring that customers receive the information they need.
Can Deskhero be used to manage all customer support services?
Yes, through Deskhero's REST API, the platform can be integrated with existing systems. This allows businesses to manage all their customer support services from one place.
* This article provides an example of how a fictive company in the Retail sale of slippers and sandals in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
