Tobacco Haven receives numerous customer queries daily, ranging from product information to shipping details. By using Deskhero's AI capabilities, they can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This significantly reduces response time and improves customer satisfaction.
The company also uses Deskhero's AI to enhance their search results. When a customer searches for a query, the AI uses OpenAI Embeddings to find relevant content and provide accurate results. This not only saves time for the customer but also reduces the load on the customer support team.
Deskhero's AI-powered knowledge base is another feature that Tobacco Haven finds invaluable. The AI can generate articles from word, powerpoint, pdf files, making it easier for the support team to create and update the knowledge base. The AI also suggests potential articles based on the most common customer queries.
Tobacco Haven also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero's AI capabilities without disrupting their current operations.
Overall, Deskhero's AI capabilities have transformed Tobacco Haven's customer support, making it more efficient and effective. The company has seen a significant reduction in response time, an increase in customer satisfaction, and a decrease in support team workload.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses OpenAI Embeddings to find relevant content and provide accurate results. This not only improves the search experience for the customer but also reduces the load on the customer support team.
How does Deskhero's AI help in creating the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. It also suggests potential articles based on the most common customer queries, making it easier for the support team to create and update the knowledge base.
* This article provides an example of how a fictive company in the Retail sale of smokeless tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
