Smokeless Sensations deals with a high volume of customer inquiries every day. With Deskhero's AI capabilities, they can automate the generation of suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This drastically cuts down on response time and boosts customer satisfaction levels.
The retailer also employs Deskhero's AI to optimize their search results. The AI uses OpenAI Embeddings to locate relevant content when a customer submits a query, providing precise results. This not only expedites the customer's search process but also lightens the workload of the helpdesk team.
Deskhero's AI-powered knowledge base is another tool that Smokeless Sensations finds extremely beneficial. The AI can create articles from word, powerpoint, pdf files, which simplifies the process of building and updating the knowledge base for the helpdesk team. The AI also recommends potential articles based on frequently asked customer questions.
Smokeless Sensations also integrates Deskhero's REST API with their existing systems for a seamless transition. This allows them to take full advantage of Deskhero's AI capabilities without causing any disruption to their ongoing operations.
Overall, Deskhero's AI capabilities have revolutionized Smokeless Sensations' helpdesk services, making them more efficient and effective. The company has witnessed a significant decrease in response time, an improvement in customer satisfaction, and a reduction in helpdesk team workload.
How does Deskhero's AI automate the generation of suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI optimize search results?
Deskhero's AI uses OpenAI Embeddings to locate relevant content when a customer submits a query, providing precise results. This not only expedites the customer's search process but also lightens the workload of the helpdesk team.
How does Deskhero's AI simplify the process of building the knowledge base?
Deskhero's AI can create knowledge base articles from word, powerpoint, pdf files. It also recommends potential articles based on frequently asked customer questions, which simplifies the process of building and updating the knowledge base for the helpdesk team.
* This article provides an example of how a fictive company in the Retail sale of smokeless tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
