Tobacco-Free Treasures handles a multitude of customer queries on a daily basis. By leveraging Deskhero's AI capabilities, they can auto-generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This significantly cuts down on response time and enhances customer satisfaction.
The company also utilizes Deskhero's AI to refine their search results. When a customer submits a query, the AI uses OpenAI Embeddings to find pertinent content and deliver accurate results. This not only accelerates the customer's search process but also reduces the burden on the customer support team.
Deskhero's AI-powered knowledge base is another feature that Tobacco-Free Treasures finds indispensable. The AI can generate articles from word, powerpoint, pdf files, making it easier for the support team to create and update the knowledge base. The AI also proposes potential articles based on the most frequent customer queries.
Tobacco-Free Treasures also integrates Deskhero's REST API with their existing systems for a smooth transition. This enables them to exploit the benefits of Deskhero's AI capabilities without causing any disruption to their current operations.
Overall, Deskhero's AI capabilities have revolutionized Tobacco-Free Treasures' customer support, making it more efficient and effective. The company has experienced a notable reduction in response time, an increase in customer satisfaction, and a decrease in support team workload.
How does Deskhero's AI auto-generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find pertinent content. This content is then processed through OpenAI's ChatGPT to auto-generate suggested replies.
How does Deskhero's AI refine search results?
When a customer submits a query, Deskhero's AI uses OpenAI Embeddings to find pertinent content and deliver accurate results. This not only accelerates the customer's search process but also reduces the burden on the customer support team.
How does Deskhero's AI assist in creating the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. It also proposes potential articles based on the most frequent customer queries, making it easier for the support team to create and update the knowledge base.
* This article provides an example of how a fictive company in the Retail sale of smokeless tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
