CodeCrafter Retail uses Deskhero's AI capabilities to manage customer tickets efficiently. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to customer queries and improving overall customer satisfaction.
The company also uses the platform's user groups feature to assign tickets to the appropriate team members, ensuring that each query is handled by the most qualified person. This has led to an increase in the quality of responses and a decrease in resolution times.
CodeCrafter Retail leverages Deskhero's AI-powered comprehensive search bar to quickly find relevant information. The search bar uses OpenAI Embeddings to scour through various sources, including uploaded files and scraped website data, making it easier for the support team to find the information they need.
Additionally, the company uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI generates articles from Word, PowerPoint, and PDF files, creating a rich and comprehensive knowledge base that customers can access at any time.
Finally, CodeCrafter Retail uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless and efficient customer support experience.
How does Deskhero's AI improve the handling of customer tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing response times and improving customer satisfaction. It also helps assign tickets to the most qualified team members, increasing the quality of responses.
How does the AI-powered search bar work?
The search bar uses OpenAI Embeddings to find relevant content from various sources, including uploaded files and scraped website data. This makes it easier for the support team to find the information they need to resolve customer queries.
What is the benefit of the knowledge base feature?
The knowledge base provides a self-service option for customers, allowing them to find answers to their queries without having to contact the support team. The AI generates articles from uploaded files, creating a comprehensive and easily accessible knowledge base.
* This article provides an example of how a fictive company in the Retail sale of software in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
