BreadCraft has a large customer base with diverse queries ranging from product information, baking instructions, delivery details, and more. To manage these inquiries efficiently, BreadCraft uses Deskhero's ticket management system. The AI capabilities of Deskhero help to categorize and prioritize these tickets based on their urgency and relevance.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature helps BreadCraft to find relevant content quickly and accurately. The suggested replies generated by Deskhero's AI not only save time but also ensure consistent and accurate responses.
The knowledge base feature of Deskhero is extensively used by BreadCraft. The AI capabilities enable automatic generation of knowledge base articles from Word, PowerPoint, PDF files. This feature saves significant manual effort and ensures that the knowledge base is always up-to-date with the latest information.
BreadCraft also utilizes Deskhero's website scraping feature. The AI capabilities help to scrape relevant data from the website and use it to enhance search results and generate suggested replies. This feature significantly improves the efficiency of BreadCraft's customer support services.
Overall, BreadCraft has greatly benefited from Deskhero's advanced AI capabilities. It has not only improved the efficiency of their customer support services but also enhanced customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context and urgency of the tickets. It then categorizes and prioritizes them accordingly.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files. It uses OpenAI Embeddings to understand the content and structure it into a knowledge base article.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape relevant data from the website. This data is then used to enhance search results and generate suggested replies. The AI uses OpenAI Embeddings to understand the relevance of the scraped data.
* This article provides an example of how a fictive company in the Retail sale of sourdough bread industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
