Sourdough Sensations receives a high volume of customer queries daily. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help to sort, categorize, and prioritize these tickets, ensuring a quick and effective response.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This feature enables Sourdough Sensations to provide accurate and consistent responses to customer queries.
The knowledge base feature of Deskhero is a valuable resource for Sourdough Sensations. The AI capabilities allow automatic generation of knowledge base articles from various file types. This ensures that the knowledge base is always updated with the latest information, providing valuable support to the helpdesk team.
Sourdough Sensations also uses Deskhero's website scraping feature. The AI capabilities help to scrape relevant data from the website, which is used to enhance search results and generate suggested replies. This feature greatly improves the efficiency and effectiveness of the helpdesk services.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency of Sourdough Sensations' helpdesk services, leading to increased customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from various resources to understand the context and urgency of the tickets. It then sorts, categorizes, and prioritizes them accordingly, ensuring a quick and effective response.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from various file types. It uses OpenAI Embeddings to understand the content and structure it into a knowledge base article.
How does Deskhero's website scraping feature enhance helpdesk services?
Deskhero's AI can scrape relevant data from the website. This data is then used to enhance search results and generate suggested replies, improving the efficiency and effectiveness of the helpdesk services.
* This article provides an example of how a fictive company in the Retail sale of sourdough bread industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
