ActiveLife uses Deskhero's AI capabilities to handle a multitude of customer inquiries regarding product details, availability, and delivery status. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded documents like product manuals to generate suggested responses, significantly reducing the response time.
Deskhero's AI also improves the search results on ActiveLife's customer support portal. It uses the structured data lists and custom fields to provide more precise and relevant search results, enhancing the customer's self-service experience.
The AI system also assists in managing the tickets on the kanban board. It sorts and prioritizes the tickets based on the urgency and complexity of the issues, enabling the support team to concentrate on critical issues first.
ActiveLife also employs Deskhero's AI to scrape their website data, which is then used to update the knowledge base articles automatically. This ensures that the knowledge base always contains the most recent and accurate information.
Lastly, ActiveLife uses the REST API to integrate Deskhero with their existing systems, enabling them to utilize the AI capabilities across their entire customer service operations.
How does Deskhero's AI assist in handling customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded documents to generate suggested responses to customer inquiries. This significantly reduces the response time and improves customer satisfaction.
How does Deskhero's AI improve the search results on the customer support portal?
Deskhero's AI uses structured data lists and custom fields to provide more precise and relevant search results on the customer support portal. This enhances the customer's self-service experience.
How does ActiveLife use Deskhero's REST API?
ActiveLife uses the REST API to integrate Deskhero with their existing systems, enabling them to utilize the AI capabilities across their entire customer service operations.
* This article provides an example of how a fictive company in the Retail sale of sporting goods and supplies in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
