GearGo prides itself on providing exceptional customer service. To maintain this standard, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, ensuring quick and accurate responses.
Deskhero's AI also enhances the search results, enabling the support team to find relevant information swiftly. This leads to faster resolution times, enhancing the overall customer experience.
Using Deskhero's custom fields and structured data lists, GearGo can efficiently manage and prioritize tickets. This ensures that all customer issues are addressed in a timely manner.
GearGo also utilizes Deskhero's knowledge base feature to create a self-service portal for customers. The AI-generated articles provide detailed information, reducing the need for customers to contact support for common queries.
By leveraging Deskhero's AI capabilities, GearGo has been able to provide an enhanced customer experience, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI ensure quick and accurate responses?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, ensuring quick and accurate responses to customer queries.
How does Deskhero help in managing and prioritizing tickets?
Deskhero's custom fields and structured data lists allow companies to categorize and prioritize tickets based on their urgency and importance. This ensures that all customer issues are addressed in a timely manner.
How does Deskhero's knowledge base feature benefit customers?
Deskhero's knowledge base feature allows companies to create a self-service portal for customers. The AI-generated articles provide detailed information, answering many common queries and reducing the need for customers to contact support.
* This article provides an example of how a fictive company in the Retail sale of sports equipment via mail order houses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
