PlayPro receives a high volume of customer queries daily. They use Deskhero's advanced AI capabilities to manage these queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, ensuring prompt and accurate responses.
Deskhero's AI also enhances search results, enabling the support team to find relevant information faster. This leads to quicker resolution times and improved customer satisfaction.
With Deskhero's custom fields and structured data lists, PlayPro can categorize and prioritize tickets effectively. This ensures that urgent issues are addressed promptly, improving the overall efficiency of their helpdesk services.
PlayPro also uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI-generated articles provide comprehensive information, reducing the number of support tickets and freeing up the support team to handle more complex issues.
By leveraging Deskhero's AI capabilities, PlayPro has significantly improved the efficiency and effectiveness of their helpdesk services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, ensuring prompt and accurate responses to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance search results, enabling the support team to find relevant information faster.
How does Deskhero help improve the efficiency of helpdesk services?
Deskhero's custom fields and structured data lists allow companies to categorize and prioritize tickets effectively. Also, the knowledge base feature reduces the number of support tickets, freeing up the support team to handle more complex issues. These features together improve the overall efficiency of helpdesk services.
* This article provides an example of how a fictive company in the Retail sale of sports equipment via mail order houses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
