StampWorld receives numerous customer inquiries daily about stamp details, pricing, and availability. Using Deskhero's ticket management system, these inquiries are efficiently categorized and assigned to the appropriate team members. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies based on previous tickets and knowledge base articles. This significantly reduces the response time and improves customer satisfaction.
Deskhero's AI also enhances the search results on StampWorld's website. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the search bar provides more accurate and relevant results. This feature helps customers find the information they need quickly and easily.
StampWorld also utilizes Deskhero's AI capabilities to generate knowledge base articles from uploaded files such as policies, manuals, and presentations. These articles provide valuable information to customers and reduce the number of repetitive inquiries.
Deskhero's REST API allows StampWorld to integrate the platform with their existing systems. This seamless integration ensures that all customer data is synchronized and up-to-date across all platforms.
Overall, Deskhero's advanced AI capabilities have transformed StampWorld's customer support services. The platform has not only improved efficiency but also enhanced the customer experience.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes the content of the customer inquiry and leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies.
How does Deskhero enhance search results on StampWorld's website?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more accurate and relevant search results.
How does StampWorld generate knowledge base articles using Deskhero?
StampWorld uses Deskhero's AI capabilities to generate knowledge base articles from uploaded files such as policies, manuals, and presentations.
* This article provides an example of how a fictive company in the Retail sale of stamps in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
