StampExpress receives a high volume of customer inquiries daily. With Deskhero's ticket management system, these inquiries are effectively sorted and assigned to the right team members. Deskhero's AI analyzes the content of the tickets and suggests relevant replies based on previous tickets and knowledge base articles, thereby reducing response time and improving customer satisfaction.
Deskhero's AI also improves the search results on StampExpress's website. By using OpenAI Embeddings from previous tickets and knowledge base articles, the search bar provides more precise and relevant results. This feature enables customers to find the information they need quickly and effortlessly.
StampExpress also uses Deskhero's AI capabilities to generate knowledge base articles from uploaded files like policies, manuals, and presentations. These articles offer valuable information to customers and decrease the number of repetitive inquiries.
Through Deskhero's REST API, StampExpress can integrate the platform with their existing systems. This integration ensures that all customer data is synchronized and up-to-date across all platforms.
Overall, Deskhero's advanced AI capabilities have greatly improved StampExpress's helpdesk services. The platform has not only increased efficiency but also enhanced the customer experience.
How does Deskhero's AI suggest replies to customer inquiries at StampExpress?
Deskhero's AI analyzes the content of the customer inquiry and uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies.
How does Deskhero improve search results on StampExpress's website?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more precise and relevant search results.
How does StampExpress generate knowledge base articles using Deskhero?
StampExpress uses Deskhero's AI capabilities to generate knowledge base articles from uploaded files like policies, manuals, and presentations.
* This article provides an example of how a fictive company in the Retail sale of stamps in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
