StampMart deals with a multitude of customer inquiries daily. With Deskhero's ticket management system, these inquiries are efficiently sorted and assigned to the appropriate team members. Deskhero's AI analyzes the content of the tickets and suggests relevant replies based on previous tickets and knowledge base articles, thereby reducing response time and improving customer satisfaction.
Deskhero's AI also enhances the search results on StampMart's website. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the search bar provides more accurate and relevant results. This feature helps customers find the information they need quickly and easily.
StampMart also utilizes Deskhero's AI capabilities to generate knowledge base articles from uploaded files such as policies, manuals, and presentations. These articles provide valuable information to customers and reduce the number of repetitive inquiries.
Deskhero's REST API allows StampMart to integrate the platform with their existing systems. This seamless integration ensures that all customer data is synchronized and up-to-date across all platforms.
Overall, Deskhero's advanced AI capabilities have revolutionized StampMart's customer support services. The platform has not only improved efficiency but also enhanced the customer experience.
How does Deskhero's AI suggest replies to customer inquiries at StampMart?
Deskhero's AI analyzes the content of the customer inquiry and leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies.
How does Deskhero enhance search results on StampMart's website?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more accurate and relevant search results.
How does StampMart generate knowledge base articles using Deskhero?
StampMart uses Deskhero's AI capabilities to generate knowledge base articles from uploaded files such as policies, manuals, and presentations.
* This article provides an example of how a fictive company in the Retail sale of stamps in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
