PaperCraft Stationery receives hundreds of customer inquiries daily, ranging from product availability to shipping details. With Deskhero's advanced AI capabilities, they can now quickly and accurately respond to these inquiries. The AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
The AI capabilities also enhance the search results, making it easier for the support team to find relevant information. This has significantly reduced the time spent on each ticket, allowing the team to handle more inquiries in less time.
Additionally, PaperCraft Stationery uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly, improving overall customer satisfaction.
The AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for the support team to access and share information with customers, further improving response times.
Finally, Deskhero's REST API allows PaperCraft Stationery to integrate the platform with their existing systems, providing a seamless customer support experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to analyze the available data and provide more relevant search results. This makes it easier for the support team to find the information they need.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Retail sale of stationery in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
