InkWell Supplies receives numerous customer inquiries and complaints every day. Using Deskhero's advanced AI capabilities, they have been able to automate responses to common inquiries, significantly reducing response times and improving customer satisfaction.
The AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only improves the efficiency of the helpdesk team but also ensures consistent and accurate responses.
Deskhero's AI also enhances search results, making it easier for the helpdesk team to find relevant information. This has helped InkWell Supplies handle more complex inquiries more efficiently.
Furthermore, InkWell Supplies uses Deskhero's user groups feature to assign tickets to the most appropriate team members. This ensures that each inquiry is handled by the person best equipped to resolve it.
Finally, InkWell Supplies uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless helpdesk service.
How does Deskhero's AI automate responses to common inquiries?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to generate suggested replies to common inquiries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to analyze the available data and provide more relevant search results. This makes it easier for the helpdesk team to find the information they need.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Retail sale of stationery in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
