JerseyHub often deals with customer inquiries about product availability, shipping details, and custom design options. With Deskhero's AI-powered ticket management system, these inquiries are automatically categorized and assigned to the right team, reducing the response time and improving customer satisfaction.
The AI capabilities of Deskhero also include generating suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature has greatly improved the accuracy of responses, as the AI is able to provide detailed and specific information based on historical data.
JerseyHub utilizes Deskhero's custom fields feature to capture specific information about each customer query. This data is then used by the AI to provide personalized responses, further enhancing the customer experience.
The website scraping feature of Deskhero allows JerseyHub to keep their knowledge base updated with the latest information from their website. This ensures that the customer support team always has the most recent and accurate information at their disposal.
Finally, the REST API provided by Deskhero enables JerseyHub to integrate the platform with their existing systems, ensuring a smooth flow of data and improving operational efficiency.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in providing accurate and detailed responses based on historical data.
How does the website scraping feature help in keeping the knowledge base updated?
The website scraping feature allows companies to automatically update their knowledge base with the latest information from their website, ensuring that the customer support team always has the most recent and accurate information.
How does the REST API improve operational efficiency?
The REST API allows for integration with existing systems, ensuring a smooth flow of data and improving operational efficiency.
* This article provides an example of how a fictive company in the Retail sale of team uniforms and jerseys industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
