Uniformity receives numerous customer queries about product specifications, delivery timelines, and return procedures. Deskhero's AI-powered ticket management system automatically sorts these queries into structured data lists and assigns them to the relevant user groups, reducing the response time and increasing customer satisfaction.
Deskhero's AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has greatly improved the speed and accuracy of responses, as the AI is able to provide precise information based on historical data.
Uniformity uses Deskhero's custom fields feature to capture specific information about each customer query. This data is then used by the AI to provide personalized responses, further enhancing the customer experience.
The comprehensive search bar powered by AI has made it easier for the customer support team to find relevant information quickly. The AI-enhanced search results take into account the context of the query, providing more accurate and relevant results.
Lastly, the REST API provided by Deskhero has enabled Uniformity to integrate their existing systems with the platform, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in providing quick responses to customer queries.
How does the custom fields feature enhance the customer experience?
The custom fields feature allows companies to capture specific information about each customer query. This data is then used by the AI to provide personalized responses, enhancing the customer experience.
What benefits does the REST API provide?
The REST API allows for integration with existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Retail sale of team uniforms and jerseys industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
