TeamSpirit receives a high volume of customer queries about product details, order status, and return policies. With Deskhero's AI capabilities, these queries are automatically sorted into structured data lists and assigned to the appropriate user groups for quick resolution. This has resulted in a significant reduction in response time.
Deskhero's AI also utilizes OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This feature has not only increased the speed of response but also the accuracy, as the AI is able to provide precise information based on historical data.
The custom email domains feature of Deskhero allows TeamSpirit to maintain brand consistency in their communication. Meanwhile, the kanban board provides a visual representation of the tickets, helping the team to prioritize tasks and manage their workload effectively.
The comprehensive search bar powered by AI has made it easier for the customer support team to find relevant information quickly. The AI-enhanced search results take into account the context of the query, providing more accurate and relevant results.
Lastly, the REST API provided by Deskhero has enabled TeamSpirit to integrate their existing systems with the platform, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI improve the speed of response?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in providing quick and accurate responses to customer queries.
How does the custom email domains feature contribute to brand consistency?
The custom email domains feature allows companies to use their own domain for customer communication, ensuring that all communications align with the company's branding.
What benefits does the REST API provide?
The REST API allows for integration with existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Retail sale of team uniforms and jerseys industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
