TelecomTech Retailers receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. With Deskhero, they can efficiently manage these tickets using the kanban board feature, ensuring no ticket goes unresolved. The AI capabilities of Deskhero enhance this process by analyzing previous tickets and suggesting replies based on similar issues, significantly reducing response time.
The company also leverages Deskhero's AI to generate a comprehensive knowledge base. Using the AI's ability to scrape website data and generate articles from uploaded files like manuals and policies, TelecomTech Retailers has built a robust self-service portal. This has reduced the number of basic inquiries, freeing up the support team to handle more complex issues.
Deskhero's AI also enhances the search functionality on TelecomTech Retailers' support portal. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI provides more relevant search results, making it easier for customers to find the information they need.
Furthermore, TelecomTech Retailers uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate support team. The AI capabilities assist in this process by predicting the right category and team based on the content of the ticket.
By integrating Deskhero's REST API, TelecomTech Retailers has been able to seamlessly integrate the platform with their existing systems, further enhancing their customer support process.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes previous tickets and suggests replies based on similar issues, significantly reducing response time. It can also predict the right category and team for new tickets based on their content.
How does Deskhero's AI enhance the search functionality?
By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI provides more relevant search results, making it easier for customers to find the information they need.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to seamlessly integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Retail sale of telecommunications apparatus and equipment in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
