TeleVisionary's customer support team often deals with a wide range of queries, from product specifications to troubleshooting issues. To manage these queries effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content, which is then used to generate suggested replies. This not only reduces the response time but also ensures the accuracy of the responses.
Deskhero's AI also enhances the search functionality on TeleVisionary's helpdesk. When customers search for information, the AI uses the embeddings to provide the most relevant results. This not only improves customer satisfaction but also reduces the workload on the support team.
Furthermore, Deskhero's AI helps TeleVisionary maintain an up-to-date and comprehensive knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base always has the latest information.
Deskhero's AI also enables TeleVisionary to provide personalized customer support. By using data from previous interactions, the AI understands the customer's history and preferences, enabling the support team to provide tailored solutions.
By leveraging Deskhero's advanced AI capabilities, TeleVisionary has been able to improve their customer support operations, enhance customer experience, and reduce operational costs.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI embeddings from various sources to find relevant content. This content is then used to generate suggested replies, ensuring that the responses are accurate and helpful.
How does Deskhero's AI reduce the workload on the support team?
Deskhero's AI enhances the search functionality on the helpdesk, providing customers with accurate and relevant results. This reduces the need for customers to contact the support team, thereby reducing their workload.
How does Deskhero's AI help keep the knowledge base up-to-date?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base always has the latest information.
* This article provides an example of how a fictive company in the Retail sale of television receivers, satellite dishes and related equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
