Satellite Supreme receives a high volume of customer queries regarding installation, troubleshooting, and product specifications. Using Deskhero's advanced AI capabilities, the company is able to efficiently manage these queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI capabilities of Deskhero also enhance the search results on Satellite Supreme's helpdesk. When customers search for information, the AI uses the embeddings to find the most relevant content, providing customers with accurate and helpful results. This reduces the need for customers to contact the support team, freeing up resources for more complex queries.
Deskhero's AI also helps Satellite Supreme maintain a comprehensive and up-to-date knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy for the company to keep their knowledge base current with the latest product information and troubleshooting guides.
Furthermore, the AI capabilities of Deskhero allow Satellite Supreme to provide personalized customer support. The AI uses the data from previous interactions to understand the customer's history and preferences, enabling the support team to provide tailored solutions.
By leveraging the advanced AI capabilities of Deskhero, Satellite Supreme has been able to improve the efficiency of their customer support operations, increase customer satisfaction, and reduce operational costs.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does Deskhero's AI enhance search results?
When customers search for information on the helpdesk, Deskhero's AI uses the embeddings to find the most relevant content, providing customers with accurate and helpful results.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base current with the latest product information and troubleshooting guides.
* This article provides an example of how a fictive company in the Retail sale of television receivers, satellite dishes and related equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
