Dish Dynamics receives numerous customer queries regarding product specifications, installation, and troubleshooting. To manage these queries efficiently, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time and improving the accuracy of the responses.
The AI capabilities of Deskhero also enhance the search results on Dish Dynamics' helpdesk. When customers search for information, the AI uses the embeddings to find the most relevant content, providing customers with accurate and helpful results. This not only improves customer satisfaction but also reduces the workload on the support team.
Furthermore, Deskhero's AI helps Dish Dynamics maintain a comprehensive and up-to-date knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy for the company to keep their knowledge base current with the latest product information and troubleshooting guides.
Deskhero's AI also enables Dish Dynamics to provide personalized customer support. The AI uses the data from previous interactions to understand the customer's history and preferences, enabling the support team to provide tailored solutions.
By leveraging the advanced AI capabilities of Deskhero, Dish Dynamics has been able to improve the efficiency of their customer support operations, increase customer satisfaction, and reduce operational costs.
How does Deskhero's AI reduce response time?
Deskhero's AI uses OpenAI embeddings from various sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does Deskhero's AI improve the accuracy of search results?
When customers search for information on the helpdesk, Deskhero's AI uses the embeddings to find the most relevant content, providing customers with accurate and helpful results.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base current with the latest product information and troubleshooting guides.
* This article provides an example of how a fictive company in the Retail sale of television receivers, satellite dishes and related equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
