Towel Touch has a large customer base with a wide range of queries and concerns. The company was struggling to manage these efficiently and provide timely responses. By implementing Deskhero, they were able to automate their customer support services and improve their engagement with customers.
Deskhero's advanced AI capabilities have been instrumental in handling customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This has not only improved the speed and accuracy of responses but also freed up the support team to focus on more complex issues.
The AI-enhanced search bar provided by Deskhero has made it easy for customers to find relevant information quickly. This has improved the self-service capabilities of the company's website, reducing the load on the support team.
Deskhero's user groups feature has allowed Towel Touch to segment their customers based on various factors. This has enabled them to provide more personalized support and improve customer satisfaction.
Overall, by leveraging Deskhero's AI capabilities, Towel Touch has been able to improve their customer engagement and support services, leading to higher customer satisfaction and loyalty.
How has Deskhero improved the customer support services at Towel Touch?
Deskhero's AI capabilities generate suggested replies to customer queries, improving the speed and accuracy of responses. The AI-enhanced search bar also improves the self-service capabilities of the website, reducing the load on the support team.
How has Deskhero helped Towel Touch in improving customer engagement?
Deskhero's user groups feature allows Towel Touch to segment their customers and provide more personalized support. This has improved customer engagement and satisfaction.
What impact has Deskhero had on Towel Touch's customer satisfaction and loyalty?
By improving customer engagement and support services, Deskhero has led to higher customer satisfaction and loyalty at Towel Touch.
* This article provides an example of how a fictive company in the Retail sale of towels and bathmats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
