Bath Bliss has a comprehensive range of products, each with its unique features and specifications. The company was facing challenges in managing this vast amount of information and making it easily accessible to both their support team and customers. With Deskhero, they were able to structure this data and create a well-organized knowledge base.
Deskhero's AI capabilities have been crucial in generating knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and even scraped website data. This has significantly reduced the manual effort required to maintain the knowledge base and ensured that it is always up-to-date.
The AI-enhanced search bar provided by Deskhero has made it easy for the support team and customers to find relevant information quickly. The AI uses OpenAI Embeddings to enhance search results, making the search process more efficient and accurate.
Deskhero's custom fields feature has allowed Bath Bliss to categorize their data more effectively. This has made it easier to manage and retrieve information, further improving the efficiency of their operations.
Overall, by leveraging Deskhero's AI capabilities, Bath Bliss has been able to optimize their knowledge base and enhance their search results, leading to improved internal efficiency and customer satisfaction.
How has Deskhero helped Bath Bliss in managing their knowledge base?
Deskhero's AI capabilities generate knowledge base articles from various sources, reducing the manual effort required to maintain the knowledge base. The platform's custom fields feature also allows Bath Bliss to categorize their data more effectively.
How has the AI-enhanced search bar improved the search process at Bath Bliss?
The AI-enhanced search bar makes it easy to find relevant information quickly. The AI uses OpenAI Embeddings to enhance search results, making the search process more efficient and accurate.
What impact has Deskhero had on Bath Bliss' internal efficiency and customer satisfaction?
By optimizing their knowledge base and enhancing search results, Deskhero has improved Bath Bliss' internal efficiency and customer satisfaction.
* This article provides an example of how a fictive company in the Retail sale of towels and bathmats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
