Upholstery Universe deals with numerous customer inquiries daily about fabric selection, order tracking, and return policies. By utilizing Deskhero's ticket management system and AI capabilities, they can handle these inquiries more effectively and reduce response time.
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to customer queries. This feature not only speeds up the response time but also ensures consistency in the information provided to customers.
Upholstery Universe also uses Deskhero's AI to enhance their knowledge base. The AI generates articles from uploaded files like fabric guides and return policy documents, allowing customers to find detailed information about their queries independently.
Deskhero's website scraping feature is another tool used by Upholstery Universe to keep their knowledge base updated with the latest industry trends and fabric care techniques. The AI finds relevant content from various online sources and generates easy-to-understand articles.
Lastly, Upholstery Universe uses Deskhero's comprehensive search bar, powered by AI, to provide quick and accurate results to customer queries. The AI uses embeddings from previous tickets and knowledge base articles to enhance search results.
How does the AI suggest replies to customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Upholstery Universe keep their knowledge base updated?
Upholstery Universe uses Deskhero's website scraping feature to gather the latest industry trends and fabric care techniques from various online sources. The AI then generates articles from this data for the knowledge base.
How does the AI enhance the search results?
The AI uses embeddings from previous tickets and knowledge base articles to enhance search results, providing more accurate and relevant results to customer queries.
* This article provides an example of how a fictive company in the Retail sale of upholstery fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
