Fabric Haven receives a myriad of customer queries daily regarding fabric types, care instructions, and order status. With Deskhero, they can manage these tickets efficiently using the Kanban board and user groups. The system's AI capabilities allow it to suggest replies based on previous tickets, reducing response time.
The AI also enhances Fabric Haven's knowledge base by generating articles from uploaded files like fabric care manuals and product presentations. This feature allows customers to find detailed information about their queries without contacting the support team.
Fabric Haven uses Deskhero's website scraping feature to keep their knowledge base updated with the latest fabric trends and care techniques from various online sources. The AI uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate easy-to-understand articles.
Fabric Haven also leverages Deskhero's comprehensive search bar, powered by AI, to provide quick and accurate results to customer queries. The AI uses embeddings from previous tickets and knowledge base articles to enhance search results, making it easier for customers to find what they need.
Finally, Fabric Haven uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless customer support experience.
How does the AI suggest replies to customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the search results?
The AI uses embeddings from previous tickets and knowledge base articles to enhance search results, providing more accurate and relevant results to customer queries.
How does Fabric Haven keep their knowledge base updated?
Fabric Haven uses Deskhero's website scraping feature to gather the latest fabric trends and care techniques from various online sources. The AI then generates articles from this data for the knowledge base.
* This article provides an example of how a fictive company in the Retail sale of upholstery fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
