Silk Stall has a diverse customer base with different needs and preferences. The company uses Deskhero's AI to manage user groups effectively. The AI analyses customer behavior and categorizes customers into different groups. This feature has helped the company provide personalized service to its customers.
The company also uses Deskhero's AI for ticket management. The AI analyses the tickets, categorizes them based on their urgency and type, and assigns them to the appropriate customer service representative. This feature has improved the company's response time and customer satisfaction rate.
Moreover, Silk Stall uses Deskhero's AI to enhance its knowledge base. The AI generates articles from Word, PowerPoint, and PDF files, and updates the knowledge base regularly. This feature has made it easy for the customer service team to find relevant information and respond to customer queries quickly.
Additionally, the company uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scrapes the company's website for any new information and updates the knowledge base accordingly. This feature has saved the company a lot of time and effort.
Lastly, Silk Stall uses Deskhero's AI to improve its search results. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results. This feature has improved the customer's self-service experience and reduced the load on the customer service team.
How does Deskhero's AI manage user groups?
Deskhero's AI analyses customer behavior and categorizes customers into different user groups. This feature helps in providing personalized service to customers.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files, and updates the knowledge base regularly. It also scrapes the company's website for any new information and updates the knowledge base accordingly.
How does Deskhero's AI improve search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results. It enhances the customer's self-service experience by providing accurate and helpful search results.
* This article provides an example of how a fictive company in the Retail sale via stalls and markets of textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
