Fabric Fair has a large customer base that often requires assistance with product inquiries, order status updates, and returns. The company uses Deskhero's AI capabilities to manage these requests effectively. The AI analyses previous tickets and knowledge base articles to suggest appropriate responses to customer queries, reducing the response time significantly.
The company also uses Deskhero's AI for ticket management. The AI analyses the tickets, categorizes them based on their urgency and type, and assigns them to the appropriate customer service representative. This feature has improved the company's response time and customer satisfaction rate.
Moreover, Fabric Fair uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI generates articles from Word, PowerPoint, and PDF files, making it easy for the customer support team to update the knowledge base regularly.
Additionally, the company uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scrapes the company's website for any new information and updates the knowledge base accordingly. This feature has saved the company a significant amount of time and effort.
Lastly, Fabric Fair uses Deskhero's AI to improve its search results. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to provide relevant search results. This feature has improved the customer's self-service experience, reducing the load on the customer support team.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest appropriate responses to customer queries. It uses OpenAI Embeddings to find relevant content and sends it through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI help in ticket management?
Deskhero's AI analyses the tickets and categorizes them based on their urgency and type. This feature helps in prioritizing responses and managing resources efficiently.
How does Deskhero's AI improve search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to provide relevant search results. It enhances the customer's self-service experience by providing accurate and helpful search results.
* This article provides an example of how a fictive company in the Retail sale via stalls and markets of textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
