CineTech deals with complex cinema technology and often receives technical queries from customers. The company uses Deskhero's advanced AI capabilities to handle these queries efficiently. The AI analyzes the content of each ticket and suggests replies based on similar previous tickets and knowledge base articles. This not only speeds up the response time but also ensures that the responses are accurate.
CineTech uses Deskhero's knowledge base feature to provide customers with detailed guides and solutions. The AI capabilities of Deskhero generate these articles from uploaded files like product manuals and technical guides. This saves the company a lot of time and ensures that the information provided is accurate and comprehensive.
The company also uses Deskhero's website scraping feature to keep an eye on the latest trends in cinema technology. The AI capabilities analyze this data and provide valuable insights that help CineTech stay ahead of the competition.
Deskhero's comprehensive search bar, powered by AI, enables CineTech's support team to quickly find relevant information from tickets, knowledge base articles, and scraped website data. This greatly enhances the efficiency of the support team and improves customer satisfaction.
CineTech also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to fully leverage the benefits of Deskhero without any disruptions.
How does Deskhero's AI capabilities help in handling technical queries?
Deskhero's AI analyzes the content of each ticket and suggests replies based on similar previous tickets and knowledge base articles. This ensures that the responses are accurate and relevant to the query.
How does Deskhero ensure the comprehensiveness of the information in the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like product manuals and technical guides. This ensures that the information provided is comprehensive and covers all aspects of the product.
How does Deskhero's AI help CineTech stay ahead of the competition?
Deskhero's AI analyzes data scraped from various sources and provides insights about the latest trends in cinema technology. This helps CineTech to stay updated and ahead of the competition.
* This article provides an example of how a fictive company in the Retail sale of video equipment in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
