VidEquip has a vast product range and receives hundreds of customer inquiries daily. The company uses Deskhero's ticket management feature to organize these inquiries efficiently. The AI capabilities of Deskhero analyze the content of each ticket and suggest replies based on previous tickets and knowledge base articles. This significantly reduces the response time and improves the accuracy of the responses.
VidEquip also uses Deskhero's knowledge base feature to provide customers with instant access to solutions for common problems. The AI capabilities of Deskhero generate articles from uploaded files such as product manuals and policies. This not only saves time but also ensures that the information provided is accurate and up-to-date.
The company also leverages Deskhero's website scraping feature to keep track of competitors' products and prices. The AI capabilities analyze this data and provide insights that help VidEquip stay competitive in the market.
Deskhero's comprehensive search bar, powered by AI, enables VidEquip's support team to quickly find relevant information from tickets, knowledge base articles, and scraped website data. This greatly enhances the efficiency of the support team.
Finally, VidEquip uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage the benefits of Deskhero without disrupting its current operations.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes the content of each ticket and suggests replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to draft a response.
How does Deskhero ensure the accuracy of the information in the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files such as product manuals and policies. This ensures that the information provided is accurate and up-to-date.
How does Deskhero's AI help VidEquip stay competitive?
Deskhero's AI analyzes data scraped from competitors' websites and provides insights that help VidEquip understand the market trends and adjust its strategies accordingly.
* This article provides an example of how a fictive company in the Retail sale of video equipment in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
