Chic Threads receives a high volume of customer queries daily. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has greatly improved the speed and accuracy of the company's responses to customer queries, enhancing customer satisfaction.
Additionally, Chic Threads uses Deskhero's AI-enhanced search to quickly find relevant information. Whether it's a specific customer's past tickets or a policy document, the search bar delivers accurate results in no time.
Deskhero's REST API allows Chic Threads to integrate the platform with their existing systems, ensuring that all customer-related data is centralized and easily accessible.
By leveraging Deskhero's AI capabilities, Chic Threads has not only improved their helpdesk services but also gained valuable insights into common customer issues, enabling them to improve their services.
How does Deskhero's AI improve the speed and accuracy of responses to customer queries?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, improving the speed and accuracy of responses to customer queries.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to deliver accurate search results quickly. Whether you're looking for a specific ticket or a policy document, the search bar will provide the most relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer-related data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Retail sale of women's clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
