Vogue Vixen receives a large number of customer queries every day. To handle these effectively, the company uses Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, improving customer satisfaction and loyalty.
Furthermore, Vogue Vixen uses Deskhero's AI-enhanced search to quickly find relevant information. Whether it's a specific customer's past tickets or a policy document, the search bar delivers accurate results in seconds.
Deskhero's REST API allows Vogue Vixen to integrate the platform with their existing systems, ensuring that all customer-related data is centralized and easily accessible.
By using Deskhero's AI capabilities, Vogue Vixen has not only improved the efficiency of their customer support but also gained valuable insights into common customer issues, helping them improve their services.
How does Deskhero's AI enhance the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to deliver accurate search results quickly. Whether you're looking for a specific ticket or a policy document, the search bar will provide the most relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer-related data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Retail sale of women's clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
