Chic Charms receives a high volume of customer queries daily. To manage these, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and suggest replies, reducing the time taken to respond to customers and improving customer satisfaction.
Chic Charms uses Deskhero's custom fields and structured data lists to categorize customer queries. This helps them prioritize and resolve critical issues faster, leading to improved customer satisfaction and increased repeat purchases.
Deskhero's knowledge base feature allows Chic Charms to create a self-service portal for customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easy to populate the knowledge base with useful information.
Chic Charms uses Deskhero's website scraping feature to monitor competitors' offerings. The AI capabilities analyze the scraped data and provide insights, helping Chic Charms stay competitive in the market.
Finally, the REST API of Deskhero allows Chic Charms to integrate their existing CRM system with Deskhero, ensuring seamless data flow and improving overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and suggests replies to new queries, significantly reducing the time taken to respond to customers.
How does Deskhero help in creating a self-service portal for customers?
Deskhero's knowledge base feature, powered by AI, can generate articles from Word, PowerPoint, and PDF files, making it easy to populate the knowledge base with useful information for customers.
Can Deskhero be integrated with existing CRM systems?
Yes, Deskhero's REST API allows for integration with existing CRM systems, ensuring seamless data flow and improving overall operational efficiency.
* This article provides an example of how a fictive company in the Retail sales of decorative objects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
