NewsDigi receives hundreds of customer inquiries daily, ranging from subscription issues to content-related questions. With Deskhero, they can efficiently manage these tickets using the platform's structured data lists and kanban board.
The AI capabilities of Deskhero have significantly improved the response time and accuracy of NewsDigi's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can suggest relevant replies to customer inquiries.
Deskhero's AI also enhances the search results within the platform. This means that NewsDigi's customer support team can quickly find relevant information to resolve customer issues.
NewsDigi also benefits from Deskhero's website scraping feature. The platform can scrape data from NewsDigi's website, which is then used to enhance the AI's understanding of the company's services and improve the suggested replies.
Overall, Deskhero's advanced AI capabilities have enabled NewsDigi to provide faster and more accurate customer support, improving customer satisfaction and retention.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer inquiries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query and provide more relevant search results.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the platform to gather data from your website, which is then used to enhance the AI's understanding of your services and improve the suggested replies.
* This article provides an example of how a fictive company in the Retail sales of digital news publications and subscriptions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
