SubsPress has a large customer base, resulting in a high volume of customer inquiries. With Deskhero, they can manage these inquiries efficiently using the platform's ticket management feature.
Deskhero's AI capabilities have significantly improved the efficiency of SubsPress's helpdesk. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI can suggest relevant replies to customer inquiries, reducing the time spent by the helpdesk team on each ticket.
The AI also enhances the search results within the platform. This allows SubsPress's helpdesk team to quickly find relevant information to resolve customer issues.
SubsPress also uses Deskhero's website scraping feature to keep the AI updated on the company's latest services and offerings. This improves the accuracy of the suggested replies and enhances customer satisfaction.
Overall, Deskhero's advanced AI capabilities have allowed SubsPress to handle a higher volume of customer inquiries without compromising on the quality of their helpdesk services.
How does Deskhero's AI improve the efficiency of the helpdesk?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies to customer inquiries, reducing the time spent by the helpdesk team on each ticket.
How does the AI enhance the search results within the platform?
The AI uses OpenAI Embeddings to understand the context of the search query and provide more relevant search results.
How does Deskhero's website scraping feature benefit SubsPress?
Deskhero's website scraping feature allows SubsPress to keep the AI updated on the company's latest services and offerings, improving the accuracy of the suggested replies.
* This article provides an example of how a fictive company in the Retail sales of digital news publications and subscriptions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
