DigiRead deals with a wide range of customer inquiries every day. With Deskhero, they can effectively manage these inquiries using the platform's structured data lists and custom fields.
Deskhero's AI capabilities have been instrumental in improving the quality of DigiRead's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can suggest relevant replies to customer inquiries, increasing the accuracy of responses.
The AI also enhances the search results within the platform, enabling DigiRead's customer support team to quickly find relevant information to resolve customer issues.
DigiRead also utilizes Deskhero's website scraping feature to gather data from their website, which is then used to enhance the AI's understanding of the company's services and improve the suggested replies.
Overall, Deskhero's advanced AI capabilities have helped DigiRead to provide more accurate and efficient customer support, leading to improved customer experience and increased customer loyalty.
How does Deskhero's AI improve the accuracy of customer support responses?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer inquiries, increasing the accuracy of responses.
How does the AI enhance the search results within the platform?
The AI uses OpenAI Embeddings to understand the context of the search query and provide more relevant search results.
How does DigiRead utilize Deskhero's website scraping feature?
DigiRead uses Deskhero's website scraping feature to gather data from their website, which is then used to enhance the AI's understanding of the company's services and improve the suggested replies.
* This article provides an example of how a fictive company in the Retail sales of digital news publications and subscriptions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
