FashionFiesta receives a high volume of customer inquiries daily, ranging from order status, return policy, sizing issues, to product availability. Managing these inquiries manually was time-consuming and often led to delayed responses. By implementing Deskhero, FashionFiesta was able to automate ticket management and leverage AI to generate suggested replies.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhances the search results on the platform, making it easier for the support team to find relevant information quickly. The custom fields feature allows FashionFiesta to categorize tickets based on specific parameters, further streamlining the process.
Moreover, the AI-powered knowledge base automatically generates articles from word, powerpoint, pdf files, ensuring that the support team always has access to up-to-date information. This feature also helps in maintaining consistency in responses across the team.
Overall, Deskhero's AI capabilities have enabled FashionFiesta to provide efficient, personalized customer service, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results on Deskhero?
The AI leverages OpenAI Embeddings from various sources to find relevant content, enhancing the search results on the platform.
Can Deskhero's AI handle complex customer queries?
Yes, Deskhero's AI is designed to handle a wide range of customer queries by leveraging a comprehensive knowledge base and learning from previous tickets.
* This article provides an example of how a fictive company in the Retail Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
