TechTrendz deals with a vast range of products and receives numerous customer queries about product specifications, troubleshooting, warranty, etc. Managing these queries manually was challenging and often resulted in errors. With Deskhero, TechTrendz was able to automate their helpdesk services and provide faster, more accurate support.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results on the platform, making it easier for the support team to find relevant information quickly. The custom fields feature allows TechTrendz to categorize tickets based on specific parameters, further streamlining the process.
The AI-powered knowledge base automatically generates articles from word, powerpoint, pdf files, ensuring that the support team always has access to up-to-date information. This feature also helps in maintaining consistency in responses across the team.
Overall, Deskhero's AI capabilities have enabled TechTrendz to improve their helpdesk efficiency, leading to improved customer satisfaction and increased sales.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results on Deskhero?
The AI leverages OpenAI Embeddings from various sources to find relevant content, enhancing the search results on the platform.
Can Deskhero's AI handle complex customer queries?
Yes, Deskhero's AI is designed to handle a wide range of customer queries by leveraging a comprehensive knowledge base and learning from previous tickets.
* This article provides an example of how a fictive company in the Retail Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
