Sandy Steps uses Deskhero's structured data lists and custom fields to categorize and manage customer queries effectively. The AI capabilities of the platform analyze previous tickets and knowledge base articles to suggest relevant responses to the support team.
The company also utilizes the custom email domains feature to maintain brand consistency in all its communication. The user groups function allows Sandy Steps to segment its support team based on expertise and query type, ensuring that each ticket is handled by the most appropriate team member.
Deskhero's AI capabilities also enhance the company's knowledge base. The AI scrapes the website for relevant information and generates knowledge base articles from word, powerpoint, and pdf files. This ensures that the knowledge base is always up-to-date and comprehensive.
Through the use of OpenAI Embeddings, Deskhero's AI can find relevant content from the company's policies, manuals, presentations, and scraped website data. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Finally, Sandy Steps uses the comprehensive search bar and REST API to integrate Deskhero with its existing systems. This seamless integration ensures that the company can leverage all the benefits of Deskhero without disrupting its existing workflows.
How does Deskhero's AI capabilities enhance Sandy Steps' customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to the support team. It also scrapes the website and generates knowledge base articles, ensuring the knowledge base is comprehensive and up-to-date.
How does Sandy Steps maintain brand consistency using Deskhero?
Sandy Steps uses the custom email domains feature of Deskhero to maintain brand consistency in all its communication.
How does Sandy Steps integrate Deskhero with its existing systems?
Sandy Steps uses the comprehensive search bar and REST API provided by Deskhero to integrate the platform with its existing systems.
* This article provides an example of how a fictive company in the Retail of Sandals and Slippers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
